The Miami Department of Innovation and Technology launched a series of process improvement workshops where city employees learn valuable problem-solving techniques.
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The Miami Innovation Academy is a two-and-a-half-day intensive, hands-on process improvement training program for city employees.
The program is based on the city of Denver's Peak Academy which also utilizes the Lean methodology to eliminate waster and improve workplace efficiency.
Attendees of the academy learn innnovative problem-solving techniques such as process mapping, waste identification, and experiment design.
The city has already trained over 200 employees and the Procurement Department has trained their entire staff through the program.
Approximately $75,000 in savings through redirected staff time for Hearing Boards which manage public hearing records for the city.
Training 100% of the Procurement Department which reduced the average duration of the architecture and engineering RFQ process by two days.
Reducing the average duration of IT help desk time to close ePlan tickets by 20%.
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