Stories

Miami Innovation Academy

The Miami Department of Innovation and Technology launched a series of process improvement workshops where city employees learn valuable problem-solving techniques.

Training & DevelopmentConsulting/Training
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Highlights
  • The Miami Innovation Academy is a two-and-a-half-day intensive, hands-on process improvement training program for city employees.
  • The program is based on the city of Denver's Peak Academy which also utilizes the Lean methodology to eliminate waster and improve workplace efficiency.
  • Attendees of the academy learn innnovative problem-solving techniques such as process mapping, waste identification, and experiment design.
  • The city has already trained over 200 employees and the Procurement Department has trained their entire staff through the program.
Project Summary

The Academy's Creation

In 2017, the Miami Innovation Academy program was created by the Office of Innovation and the Office of Strategic Planning and overseen by the City Manager. However, it was recently moved to the new Department of Innovation and Technology. The program is based on the city of Denver's Peak Academy which also utilizes the Lean methodology to eliminate waster and improve workplace efficiency.

The Academy's Design

The Miami Innovation Academy is a two-and-a-half-day intensive, hands-on process improvement training program for city employees. Attendees of the academy learn innnovative problem-solving techniques such as process mapping, waste identification, and experiment design. This program is routinely offered at the end of every month to any city department.

The Academy's Success

The Miami Procurement Department was the first to have their entire department trained through the program. Afterwards, their employees used the techniques they learned at the academy to streamline procurement processes and achieve savings in time and money.
According to Mike Sarasti, the director of the Department of Innovation and Technology, the city has already trained over 200 employees. The problem-solving techniques taught in this program have been linked with several workplace efficiency improvements in the city including:
Approximately $75,000 in savings through redirected staff time for Hearing Boards which manage public hearing records for the city.
Training 100% of the Procurement Department which reduced the average duration of the architecture and engineering RFQ process by two days.
Reducing the average duration of IT help desk time to close ePlan tickets by 20%.
Discussion
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In Progress
Resources
Webinar: Successes of the Miami Innovation Academy