Miami Innovation Academy

The Miami Department of Innovation and Technology launched a series of process improvement workshops where city employees learn valuable problem-solving techniques.

Miami Innovation Academy media 1

Highlights

  • The Miami Innovation Academy is a two-and-a-half-day intensive, hands-on process improvement training program for city employees.

  • The program is based on the city of Denver's Peak Academy which also utilizes the Lean methodology to eliminate waster and improve workplace efficiency.

  • Attendees of the academy learn innnovative problem-solving techniques such as process mapping, waste identification, and experiment design.

  • The city has already trained over 200 employees and the Procurement Department has trained their entire staff through the program.

Summary

The Academy's Creation

In 2017, the $ Miami Innovation Academy$  program was created by the Office of Innovation and the Office of Strategic Planning and overseen by the City Manager. However, it was recently moved to the new $ Department of Innovation and Technology$ . The program is based on the city of $ Denver's Peak Academy$  which also utilizes the Lean methodology to eliminate waster and improve workplace efficiency.

The Academy's Design

The Miami Innovation Academy is a two-and-a-half-day intensive, hands-on process improvement training program for city employees. Attendees of the academy learn innnovative problem-solving techniques such as process mapping, waste identification, and experiment design. This program is routinely offered at the end of every month to any city department.

The Academy's Success

$ The Miami Procurement Department$  was the first to have their $ entire department trained $ through the program. Afterwards, their employees used the techniques they learned at the academy to streamline procurement processes and achieve savings in time and money.

According to $ Mike Sarasti$ , the director of the Department of Innovation and Technology, the city has already trained over 200 employees. The problem-solving techniques taught in this program have been linked with several workplace efficiency improvements in the city including:

Approximately $75,000 in savings through redirected staff time for $ Hearing Boards$  which manage public hearing records for the city.
Training 100% of the Procurement Department which reduced the average duration of the architecture and engineering RFQ process by two days.
Reducing the average duration of IT help desk time to close $ ePlan tickets$  by 20%.