The Montgomery County Department of Finance has implemented UiPath robotic process automation to increase staff productivity, improve customer service, and streamline workflow.
Montgomery County, MD
In January 2018, the Montgomery County Department of Finance purchased three licenses from UiPath for $5,400 annually.
Montgomery County is the first in the United States to deploy Robotic Process Automation (RPA).
The Department of Finance staff have used the platform to automate four data entry workflows, which has resulted in significant time and financial savings.
Montgomery County already intends to expand the RPA platform to other departments.
A daily credit card receipt task that used to take an employee 20 minutes to complete is now finished in only 3 minutes. This is a direct savings of 75 hours a year.
An estimated 1,000-hour record update was completed in just 40 hours. This a direct savings of 960 hours.
A payroll system holiday addition that normally takes 8 hours to complete has been reduced to a 20 minute task. This is a direct savings of one full work day.
Approximately 12,000-15,000 annual property tax refunds went from being completed at a rate of 1 refund per 2 minutes to 1 refund per 10 seconds. This is a direct savings of at least 350 hours a year.
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