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Virtual Robotic Process Automation

The Montgomery County Department of Finance has implemented UiPath robotic process automation to increase staff productivity, improve customer service, and streamline workflow.

AutomationProductivity
MC

Montgomery County, MD

United States

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Newsworthy

Virtual Robots Innovate Montgomery County, Md., Government

The county has been implementing UiPath robotic process automation for the past 18 months to increase staff productivity and morale, improve customer service and streamline business workflows.

Govtech

Montgomery County Maryland

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Highlights
  • In January 2018, the Montgomery County Department of Finance purchased three licenses from UiPath for $5,400 annually.

  • Montgomery County is the first in the United States to deploy Robotic Process Automation (RPA).

  • The Department of Finance staff have used the platform to automate four data entry workflows, which has resulted in significant time and financial savings.

  • Montgomery County already intends to expand the RPA platform to other departments.

Summary

Montgomery County Partners with UiPath
In January 2018, the Montgomery County Department of Finance purchased three licenses from UiPath, a company specializing in Robotic Process Automation (RPA). These three licenses cost the county approximately $5,400 total annually and are a cheaper productivity solution than designing a new product. According to the UiPath CTO Jim Walker, Montgomery County decided to become "the first county in the United States to deploy RPA" after witnessing the "potential of this emerging technology".

Implementing RPA in the Department
The RPA platform was designed by UiPath to reduce the need for staff to waste precious time on repetitive low-value tasks. Automating these tasks with the platform allows the staff to save that time so it can be invested time into more complex tasks with better returns. The platform functions in a purely virtual environment and leverages existing systems to minimize disruptions to department. In fact, Montgomery County already intends to expand the RPA platform to other departments.

Direct Increases in Productivity and Efficiency
The Department of Finance staff have used the platform to automate four data entry workflows, which has resulted in significant time and financial savings. The county's high returns on their annual RPA investment include:
A daily credit card receipt task that used to take an employee 20 minutes to complete is now finished in only 3 minutes. This is a direct savings of 75 hours a year.
An estimated 1,000-hour record update was completed in just 40 hours. This a direct savings of 960 hours.
A payroll system holiday addition that normally takes 8 hours to complete has been reduced to a 20 minute task. This is a direct savings of one full work day.
Approximately 12,000-15,000 annual property tax refunds went from being completed at a rate of 1 refund per 2 minutes to 1 refund per 10 seconds. This is a direct savings of at least 350 hours a year.

Discussion

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LP

Lindsay Pica

Co-founder at Govlaunch

AUTHOR

Status

In Progress

Products

UE

UiPath Enterprise RPA Platform

Awards

NACo Achievement Awards - Information Technology

Resources

Montgomery County Press Release

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