Durham County Council, UK saves $310k annually moving services online

Launched 90 popular services quickly for 100,000+ users

In Durham County, a previous initiative to move away from paper-based, in-person services had taken more than a year to implement. The result was a single new digital process. Staff turned to Granicus govService to make digital transformation happen for more than 90 services, quickly. The branded self-service portal offers residents the ability to access services themselves instead of relying on the telephone or in-person interactions, freeing up those call centers to focus on special cases.

Involverad kommun

DC

Durham County Council, GB

United Kingdom