Alameda County, CA develops chatbots for more accessible and efficient public services
Alameda County, CA Accessible Efficient Services Chatbots
Alameda County's first experience with chatbots was the in-house development of CACHe early in the COVID-19 pandemic. CACHe directs users to vaccination, testing, and support services available through county health partners. The Information Technology Development created an internal chatbot for employee help desk tickets. The ACGOV Chatbot introduced in December 2022 answers frequently asked questions from the county's main page, thus reducing call and email frequency.
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NACo Achievement Awards: ACGOV Chatbot
The Alameda County website, recognized for its innovation in how it provides information and government services, now has a Contact Us page Chatbot to help users get their questions answered even easier and quicker. Before the implementation of the Chatbot, users that visited the Contact Us page would either use links on the page to be directed to department or agency contact
Projects | Information Technology Department
ITD is constantly working on new projects. Check out the list of previous projects our team had worked on.
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