London Borough of Barking & Dagenham, GB creates ethical collection service for past-due fees
Borough officials designed Becontree Collection Service for personalized and customized responses to council debts. The service extends standard repayment schedules from one week to four weeks. Residents with council debts are offered one-on-one guidance leading to flexible repayment arrangements. Becontree Collection Service also connects users to relevant council departments and financial partners with additional support services.
Collection+2
London Borough of Barking & Dagenham, GB
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United Kingdom