New Orleans, LA launched "Jazz" an artificial intelligence-powered 311 chatbot to help residents

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New Orleans Launches Its AI-Powered, Textable 311 Chatbot

The Big Easy isn’t the only city using chatbots to bridge equity gaps and provide more residents with the answers they seek on a 24/7 basis. Smarter chatbots are finding their places in public service.

New Orleans Launches Its AI-Powered, Textable 311 Chatbot - News Break

New Orleans has launched an artificial intelligence-powered 311 chatbot to deliver faster answers to a wider range of residents. Dubbed “Jazz,” the bot is reachable via text and at the city website. It is expected to provide 24/7 services to a city that, by Census Bureau counts, numbered 390,000 in July 2019.