Adelaide, SA Permits Transformation Project creates more equitable and transparent processes
Adelaide, SA Permits Transformation Project Equitable
Complete
A review of the city's permit policies found a complicated and user-unfriendly system facing applicants. Adelaide started this project by consolidating 42 fees into a simpler eight-fee structure. An online Business Wizard lists the permits required for a particular business based on answers to a few basic questions. The permitting process is further simplified with a single contact point, an online fee calculator, and a streamlined online application system.
Project Succeeded
Adelaide was a finalist for the Excellence in Customer Service or Experience Award at the 2022 LG Professionals SA Annual Leadership Excellence Awards.
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