Arun District Council, GB tests live and automated chat features for public service requests
Arun District Council, GB Live Automated Chat Services
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A chat prompt appeared on the main page of the council's website. Local residents requested assistance with building inspection, cleaning, or planning services via chat. Council personnel provided answers to chat questions during weekday business hours. The service shifted to a chatbot called ADI on evenings, holidays, and weekends. Arun District Council evaluated the chat service for customer satisfaction and efficiency during the pilot.
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