Burnaby, BC informs builders and homeowners with automated Dial Before You Dig system
Burnaby, BC Automated Dial Before You Dig Builder Homeowner
Complete
BC 1 Call's Dial Before You Dig is a regional service that refers calls about underground utilities to local offices. City officials estimated a 15-minute average processing time per call under the previous system. The new process automatically collects schematics and drawings based on the caller's address before responding by email. Burnaby responds to queries around the clock in as little as three minutes with attachment downloads tracked to ensure use by contractors.
Project Succeeded
Burnaby won MISA BC's 2022 Spirit of Innovation Award. The city anticipates savings of CAD 500,000 over the project's first five years.
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