Delta, BC answers questions about COVID-19 policies and services with new chatbot

Delta, BC COVID-19 Chatbot Questions Services Policies

Deltella is a conversational bot loaded with the latest guidance on COVID-19. The bot is accessible from the bottom-right corner of any city webpage and opens to an FAQ section. Residents chat with Deltella about vaccinations, testing, and assistance using a familiar messaging format. City staffers regularly evaluate the bot's performance for calibration. Delta plans an expansion of Deltella's skills and integration with other city services based on pilot data.

DB

Delta, BC

City in British Columbia

Canada