Firenze [Florence], TOS improves guidance on sustainable practices with Ecobonus contact center
Firenze [Florence], TOS Ecobonus Sustainable Contact Center
Complete
Ecobonus began as a resource for residents interested in local and regional incentives. Calls and emails answer questions about funding for solar panels, furnace replacements, and insulation. Center staffers also handle requests for information on building renovations and electric vehicle purchases. The municipality added consultations with businesses about sustainable transportation options to increase Ecobonus's impact on the environment.
Project Succeeded
City officials reported 700 public contacts with Ecobonus during its first eight months.
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