Kuusamo, FI experiments with Kuusamo-Kati chatbot for tourism and health questions
Kuusamo, FI Kuusamo-Kati Chatbot Tourism Health Questions
In Progress
The AI-enabled bot is activated on the city's website when live support is unavailable on weeknights and weekends. The bot was initially programmed with knowledge about the website's most frequently searched topics. Residents and tourists contribute to Kuusamo-Kati's development through conversations as well as feedback forms. Municipal leaders will expand the chatbot into other topics based on lessons learned during the summer pilot.
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