La Mesa, CA police department improves communication with community

Complete

The La Mesa Police Department has enhanced its communication with the community through Versaterm’s SPIDR Tech, an automated customer service solution. This technology sends updates and surveys via text and email to 911 callers and crime victims, improving transparency and service efficiency. It also reduces informational callbacks, updates crime victims and gathers community feedback.

Public Safety Customer Support

La Mesa, CA

Municipality in California

United States

Governments Involved

La Mesa, CA

United States

Products

SPIDR Tech

SPIDR Tech provides law enforcement agencies with a customer service infrastructure that cuts costs and improves public perception.

Newsworthy

More technology giving La Mesa Police Department more means to communicate with community | SDNews.com

The day in the life of a police officer can take him or her in many different directions. With the ultimate goal being to protect and serve their respective communities, officers have a full slate of activities to tend to during a shift. Throw in the unpredictable that more often…

Project Succeeded

The system has been well-received to date, aiding the department in addressing communuity concerns and improving resource allocation.

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