North Bergen, NJ successfully digitizes its Open Records Requests (OPRA) process
The North Bergen Clerk Department partnered with GovPilot to digitize its Open Records Requests (OPRA) processing, delivery, and filing processes. The digital system replaced the previous paper-based application which inefficiently processed 60 to 120 OPRA incoming requests each month. The previous manual process was time consuming for the Clerk's Department struggling to meet the state-mandated seven business day response requirement and resulted in a significant backlog of OPRA requests.
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