Norwich City Council, GB
Non-Metropolitan District in England
United Kingdom
Norwich City Council, GB streamlines human resources and finance operations with Unit4 ERP platform
City officials pursued a cloud-based platform for employee self-service and financial reporting. Project partner Embridge Consulting will integrate the platform into back-office operations with minimal service disruption. This transformation incorporates best practices for business processes and reporting into the day-to-day work of council employees. The council's first Software as a Service project increases resources for public services through more efficient administration.
Norwich City Council, GB
United Kingdom
Norwich City Council, GB implements Debt Respite Scheme legislation with automated processes
National legislation allows residents to request 60-day freezes on debt enforcement. The city previously used NDL's Robotic Process Automation (RPA) software for information updates across 25 services. RPA bots were trained by NDL and Norwich City Council for automated responses to Debt Respite Scheme requests. Approved requests lead to debt pauses in six departments followed by real-time updates based on debtor interactions with the council.
Norwich City Council, GB
United Kingdom
Norwich City Council, GB collaborates with Beryl to include e-scooters in multi-modal transit pilot
The 12-month pilot evaluated how 115 e-scooters integrated into the local mobility landscape. Beryl already provided e-bike and pedal bike rentals throughout the city. This pilot allowed users to pick up all three mobility options from a single app. E-scooter riders needed valid driver's licenses at sign-up and operated on roads and bike lanes. Data from the pilot allowed Norwich and Beryl to allocate bikes and scooters based on public demand.
Norwich City Council, GB
United Kingdom