Tewkesbury Borough Council, GB takes low-code approach to online services with Netcall collaboration
Tewkesbury sought a flexible, easy-to-use platform for expedited customer service. Netcall's Liberty Create platform was applied first to recycling and waste collections. The new interface automatically presents reasons for missed collections through integrations with legacy systems. This information improves communications with residents and reduces complaint volumes. Borough officials plan additional Liberty Create projects in areas like FOI requests and council tax billing.
IT+4
Tewkesbury Borough Council, GB
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United Kingdom