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Aberdeen City Council processes parking permits 63% faster
13+ staff hours saved weekly using govService
Completa
Aberdeen is a city in Scotland with a population of 196,000. Recent Scottish legislature expanded the number of people eligible to receive handicap parking permits. Now met with 260 applications monthly, Aberdeen staff were inundated. City leaders turned to their already successful partnership with Granicus govService for help. The result was a quickly launched end-to-end digital service, and a backlog reduction of 64%.
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