Kolkata, West Bengal adds WhatsApp chatbots for vaccination appointments and vital record requests
Kolkata, West Bengal WhatsApp Chatbots Vaccination Record
Public health officials introduced a WhatsApp chatbot for COVID-19 vaccination appointments to leverage the messaging app's popularity. Residents message +91 8335999000 and their first vaccination date to schedule follow-up appointments. This chatbot was successful enough to expand its reach from three vaccination centers to 100 centers. Kolkata later added a WhatsApp chatbot for birth and death certificate requests accessible by messaging +91 83359999111.
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Kolkata's WhatsApp Chatbot Helped 75,000 People Avail COVID Vaccines
NDTV and ChildFund present India’s Helping Hands, supported by WhatsApp, an initiative to set-up child-friendly COVID centres and run vaccination drives in vulnerable districts of rural India
Kolkata Municipal Corporation’s innovative way of using a WhatsApp chatbot for vaccination highlights path that other government departments can follow - Express Computer
In India, there are several innovative use cases of technology for improving e-governance. At a time when the Covid-19 crisis is still hurting the economy, there are several lessons that government organizations can take from the way the Kolkata Municipal Corporation has used technology
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