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Kortrijk (Courtrai), VWV implements Virtual Assistant platform to enhance citizen access

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The municipal government of Kortrijkhas implemented a multilingual Virtual Assistant platform to enhance citizen access to local services. Integrated with content management systems like WordPress and Drupal, the platform allows seamless interaction in multiple languages, catering to the town's diverse population. This technology streamlines administrative processes by providing instant responses to common queries and guiding users through services.

Citizen Engagement Citizen Services Artificial Intelligence (AI)

Kortrijk (Courtrai), VWV

Municipality in West-Vlaanderen (West Flanders)

Belgium

Degno di nota

Belgian city launches ChatGPT-powered chatbot for its website

The chatbot will be able to sense when someone is angry or emotional and respond appropriately.

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Kortrijk, VWV collaborated with neighboring cities to create the free Tripster chat tourism service

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