SMART Chat
World’s first local government conversational AI assistant with human parity performance. From Enterprise Awards 2022 Public Sector Nominee.
This human parity AI assistant offers convenient conversational engagement for end users. Built for the Public Sector on the UK's largest LRG language model, it achieves over 90% accuracy rates unlike any other similar product on the market. As it is pre-trained on over a 1,000 of council topics, users can self-serve on the spot. It also connects to subject experts whenever needed. SMART Chat receives over 500,000 annual queries and has access to over 23M support articles. Thanks to its outstanding capability, SMART Chat can reduce contact volumes by up to 40% and waiting times by up to 60%. With its a patent-pending SMART Learning Mesh, SMART Chat gets regular updates from an environment of other assistants working in the sector, freeing you from ever having to train it yourself.
Highlights
Outperforms well-trained agents (answer accuracy over 90%)
Reduces contact volumes by up to 40%
Reduces waiting times by up to 60%
Built on the Microsoft stack, offers no-fuss deployment
ICS.AI is the UK's local government no 1 AI vendor by market share
Newsworthy
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CCIN Member
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ICS.AI helps Southampton City Council deliver better public services
Microsoft partner ICS.AI is helping Southampton City Council deliver better public services through an artificial intelligence-infused chatbot. The joint solution, SOBOT, has seen a 90 per cent success rate in answering citizens’ questions. The city recently set out plans to improve its public services and employed the services of ICS.AI to enhance communication between the council and residents. The chatbot is ICS.AI’s second-generation citizen digital assistant trained...
ICS.AI helps Southampton City Council deliver better public services
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ICS AI Ltd
Founded in 1994
ICS.AI are the UK’s first Microsoft AI Inner Circle Partner and we have combined and integrated the critical elements required for an effective AI Transformation journey.
On Govlaunch since March 02, 2022
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Product Details
Marketplace Integrations
Deployment
Delivery
Desktop / Web
Mobile Responsive
Yes
Browser Support
All Browsers
Platforms
All Platforms