Boston, MA expands access to food with text message bot and food-matching platform

Boston, MA Food Access Text Message Bot Platform

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Residents in need can text FOOD in eight languages to 617-579-8238 for automated assistance. The city's Office of Food Access (OFA) used a 2020 pilot of a food delivery bot to develop this SMS chat tool. OFA also created the Food Availability Network platform to better allocate food that might otherwise go to waste. Registered users list surplus resources available for free to hungry individuals and local charities.

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Boston, MA

Municipality in Massachusetts

United States

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Mayor Kim Janey and the Mayor’s Office of Food Access (OFA) today announced the launch of the food resources SMS chatbot and the online food donations platform.

Boston uses chatbots to help create more equitable food system - Smart Cities World

As well as the SMS chatbot, mayor Kim Janey has also announced an online food donations platform in response to goals in Boston's Food Access Agenda to strengthen the citywide food access network.

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Boston, MA expands access to food with text message bot and food-matching platform

Boston, MA Food Access Text Message Bot Platform

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