Burnaby, BC informs builders and homeowners with automated Dial Before You Dig system

Burnaby, BC Automated Dial Before You Dig Builder Homeowner

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BC 1 Call's Dial Before You Dig is a regional service that refers calls about underground utilities to local offices. City officials estimated a 15-minute average processing time per call under the previous system. The new process automatically collects schematics and drawings based on the caller's address before responding by email. Burnaby responds to queries around the clock in as little as three minutes with attachment downloads tracked to ensure use by contractors.

Automation Utilities Customer Support

Burnaby, BC

City in British Columbia

Canada

Links

Municipal Showcase 2022 - City of Burnaby - YouTube

2022 Winner of the Spirit of Innovation Award - City of BurnabyAutomated ‘Dial Before You Dig’ (BC1Call)The GIS team has reinvented the way that the City of ...

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The City of Burnaby has been recognized with Municipal Information Systems Association (MISA) BC’s Spirit of Innovation award for successfully automating its BC 1 Call “Dial Before You Dig” process, providing faster, 24-hour service to customers while saving staff time and money.

Project Succeeded

Burnaby won MISA BC's 2022 Spirit of Innovation Award. The city anticipates savings of CAD 500,000 over the project's first five years.

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