Cabarrus County, NC incorporates chatbots into personnel and law enforcement workflows

Cabarrus County, NC Personnel Law Enforcement Chatbots

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The county first implemented a personnel status request chatbot for employee questions. Staffers complete performance reviews and paid leave requests in as little as five clicks. Cabarrus County also developed a quarterly inspection chatbot for the sheriff's department. A department employee enters an item name, receives past inspection data, and confirms or changes this information without repetitive forms.

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