Espoo, FI improves customer service in multiple languages with digital translation pilot

Espoo, FI Digital Translation Pilot Customer Service

In Progress

Espoo partnered with Microsoft and Gofore on a translation app for written and spoken language. The city's Employment Services team provides assistance in Russian, English, and Finnish with the app's help. User feedback from the nine-month pilot will inform efforts at a real-time translation system across all departments. City officials also hope for an expanded language library to accommodate the full range of languages spoken in Espoo.

Translation Pilot / POC Customer Support

Espoo, FI

Municipality in Finland

Finland

Vendors

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create.

Gofore

We create tomorrow’s digital services and work culture today – we lead digital transformation, as well as design and build innovative solutions.

Newsworthy

Espoo is testing a translation application aimed at improving service quality | espoo.fi

The City of Espoo has launched an experiment to test a digital application that translates written text and interprets speech between two languages. The language pairs include Finnish–English and Finnish–Russian.

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Espoo, FI improves customer service in multiple languages with digital translation pilot

Espoo, FI Digital Translation Pilot Customer Service

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