Fulton County, GA approves FulCo Bonus program as incentive for improved employee performance

Fulton County, GA FulCo Bonus IMproved Employee Performance

Complete

The FulCo Bonus is awarded to employees based on increased customer satisfaction ratings. Internal reviews of improved customer experiences focus on the percentage of achieved key performance indicators (KPI). County officials then calculate the share of bonus funds for employees involved in KPI success based on this percentage. Fulton County uses the money saved through employee engagement and retention for ongoing funding of the bonus program.

Finance Budgeting Performance Incentives / Staff Engagement

Fulton County, GA

County in Georgia

United States

Links

NACo Achievement Awards: Pay for Performance Bonus Program

In August 2017, the Department of Human Resources Management (DHRM) received approval to implement the FulCo Bonus Launch. It was a landmark achievement, establishing the first performance based incentive compensation plan for Fulton County’s 5200 employees. Achievement of an external customer satisfaction rating is the trigger that determines if County employees will receive

Project Succeeded

Fulton County found a 22% increase in its Employee Engagement Rating in the program's initial rollout.

Awards

NACo Achievement Awards - Personnel Management, Employee and Training

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