Los Angeles, CA developed the "Chip" Chatbot to answers business questions on contracting
Los Angeles, CA answers business questions with "CHIP"
The City's Business Assistance Virtual Network (BAVN) connects businesses to contracting opportunities with the city. Chip (City Hall Internet Personality) the Chatbot, available on the BAVN site, can answer 700 city contracting-related questions, reducing staff needs.
Newsworthy
In L.A., chatbot chips away at email volume -- GCN
CHIP, the City Hall Internet Personality at the Los Angeles’s Business Assistance Virtual Network, answers residents’ questions about bid opportunities.
Chatbots ‘Chip’ In to Augment IT in Local Government | StateTech Magazine
Pilots of the conversational tech are up and running, and the bots are already learning how to serve you better.
Project Succeeded
Before creating Chip, the agency received 80-100 email questions per week to the BAVN support staff. After implementing their digital solution, the agency is down to 30-40 questions per week, dramatically decreasing employee time spent.
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