Los Angeles, CA developed the Chip (City Hall Internet Personality) chatbot to assist businesses

Los Angeles, CA developed CHIP for business assistence

Complete

The City's Business Assistance Virtual Network, which connects businesses to contracting opportunities with the city. Chip, available on the BAVN site, can answer over 700 related questions and cut emails needing to be dealt with by City staff by 50%

Customer Relationship Management (CRM)chat Business Engagement

Los Angeles, CA

Municipality in California

United States

Links

City of Los Angeles - Business Assistance Virtual Network

Newsworthy

4 Government Agencies Using Chatbots - Chatbots Life

While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government…

Los Angeles, Microsoft Unveil Chip: New Chatbot Project Centered on Streamlining

Named Chip, for "City Hall Internet Personality," a new chatbot unveiled at a New York Smart Cities conference answers nearly 300 questions a week on the Los Angeles Business Assistance Virtual Network website.

Project Succeeded

Chip assists around 180 people per day.

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Los Angeles, CA developed the Chip (City Hall Internet Personality) chatbot to assist businesses

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