Penrith, NSW expedites resident service requests to waste contractors using Microsoft Dynamics 365

Penrith, NSW Service Requests Waste Contractor Microsoft

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The council previously relayed phone calls and emails from residents to waste service providers. Microsoft Dynamics 365 powers The Waste Spot, a mobile-friendly service request portal. Each request is sent directly to the appropriate contractor for resolution. Residents and businesses receive regular updates until their requests are completed. The council integrated The Waste Spot with contractor systems when renewing its waste service contracts.

Waste Management Engagement Customer Relationship Management (CRM)Website

Penrith, NSW

City in New South Wales

Australia

Products

Microsoft Dynamics 365

A set of intelligent business apps that helps you run your entire business and deliver greater results.

Links

Raise a Request · Customer Self-Service

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Penrith City Council taps Dynamics 365 as first CRM - Projects - Software - iTnews

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