The 45-day pilot places a chatbot coordinated by CivicPlus and Frase on the city's website. Residents click a prompt on the screen and enter their questions or select commonly used requests. The chatbot uses artificial intelligence to craft answers from Portland's digital assets and past interactions. City officials hope users receive quick responses to their questions, thus freeing in-person and phone services for more complex requests.
Municipality in Maine
United States of America
Portland Offers Enhanced Website Experience With Interactive Chat Feature | Portland, ME Patch
Portland Offers Enhanced Website Experience With Interactive Chat Feature - Portland, ME - In partnership with CivicPlus® and technology provider Frase, Portland is launching a 45-day trial of chatbot feature for municipal website.
Portland Offers Enhanced Website Experience with Interactive Chat Feature
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