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Portland, ME tests an AI-enabled chatbot that improves responses to resident requests

Portland, ME AI Chatbot Resident Request Improves

In Progress

The 45-day pilot places a chatbot coordinated by CivicPlus and Frase on the city's website. Residents click a prompt on the screen and enter their questions or select commonly used requests. The chatbot uses artificial intelligence to craft answers from Portland's digital assets and past interactions. City officials hope users receive quick responses to their questions, thus freeing in-person and phone services for more complex requests.

Pilot / POCChatbotsWebsiteCitizen ServicesCommunications

Portland, ME

Municipality in Maine

United States of America




By combining intuitive technology with a wealth of knowledge about local government, CivicPlus provides tailored solutions that help our clients do more with less.

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