Lewes and Eastbourne Council launch ICS.AI's AI assistant for residents
ELLIS offers 24/7 assistance and handovers to live chat
Built on the largest Public Sector language model in the UK, ELLIS covers over 1,000 council topics and has been trained on 12,000 resident questions. Conversations with this AI can be seamlessly handed over to agents in Microsoft Teams, making it user-friendly and intuitive. Thanks to ELLIS's 92% accuracy in answering questions, the team at Lewes and Eastbourne were already able to move 5 full-time contact agents away from live chat and achieve better resource management.
Governos envolvidos
Produtos
SMART Chat
World’s first local government conversational AI assistant with human parity performance. From Enterprise Awards 2022 Public Sector Nominee.
SMART LiveChat
The world's first live chat via MS Teams connecting users with your customer service reps, enhanced by always-on human parity AI assistant.
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