Todos os Projetos
ver tradução

Telford and Wrekin Council add three new services, thanks to TOM, their AI Assistant

Efficiency grew, UX improved, staff’s wellbeing increased

Completo

'Ask TOM' has increased by 39% over the last 12 months, meaning more users shift towards self-service. Improvements to the live chat channel (over 60% drop in chats with agents and in waiting times) mean the AI is successfully deflecting contact. With pressure taken off staff, long-term sickness has fallen 74% and short-term sickness by 16%. With released capacity, Telford and Wrekin have been able to add 3 new services with no additional headcount: homelessness, registration, libraries.

IA

ICS AI Ltd

Governos envolvidos

T&

Telford & Wrekin Council, GB

GB flag

United Kingdom

Produtos

Projeto foi bem sucedido

Mais de ICS AI Ltd

Announcing £7m Generative AI Transformation Project with Derby City Council and ICS.AI
Lewes and Eastbourne Council launch ICS.AI's AI assistant for residents

Projetos relacionados

Region Normandie, a 100% user adoption case of a digital partner for services.
Manor, TX supports local small businesses through improved digital services

🚫 Para participar da discussão, cadastre-se. É gratuito!

  • About
  • Advertise
  • Ajuda
  • Blog
  • Termos de Serviço
  • Privacidade
  • Política de Cookies
  • Contato

© 2024 Govlaunch Inc.