San Jose, CA upskills over 1,000 city staff to build their own AI tools

San Jose trains 1,000+ employees to develop AI solutions

San Jose developed a 10-week AI training programme in partnership with San Jose State University that has equipped over 1,000 municipal employees with skills to create their own AI-powered tools. Employees across IT, Transportation, and Fire departments have built practical AI assistants that streamline workflows, reduce processing time, and improve service delivery. The programme represents a deliberate shift toward building internal AI capacity rather than relying solely on external vendors.

Artificial Intelligence (AI)Workforce Management Administration Citizen Services

San Jose, CA

Municipality in California

United States

Newsworthy

A City’s AI Upskilling Program Empowers Staff to Build Tools

The city of San Jose, Calif.’s training course has enabled employees — including those with little to no experience using AI technologies — to develop their own AI-powered tools.

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