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Connecting residents with LinkNYC kiosks

New York City has converted payphones into Link kiosks to provide citizens with the word’s largest and fastest public Wi-Fi network, along with a host of other features

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Intersection -- the firm that manages more than 1,400 internet kiosks in NYC, Philadelphia, and London -- has reached a milestone: 5 million users.

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Intersection -- the firm that manages more than 1,400 internet kiosks in NYC, Philadelphia, and London -- has reached a milestone: 5 million users.

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Intersection -- the firm that manages more than 1,400 internet kiosks in NYC, Philadelphia, and London -- has reached a milestone: 5 million users.

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Highlights

  • LinkNYC is an initiative to replace old payphones with public Wi-Fi kiosks.

  • Kiosks are available at no cost to the public as they are self-funded through advertisements on the kiosks themselves.

  • In addition to Wi-Fi, the kiosks include built-in tablets that provide a variety of useful content and services to passersby.

  • The kiosk network has already created more than 150 jobs, and it is expected to generate over $500 million for the city in the next 11 years.

Summary

In 2016, New York City launched its plan to convert old payphones into Link kiosks. These kiosks provide free, public Wi-Fi, along with built-in tablets that citizens can use to report emergencies, make nationwide calls, and find their way around the city.

Today, there are more than 1,600 kiosks located throughout New York City’s five boroughs. These are available at no cost to the public, as they are entirely self-funded through advertising on the sides of the kiosks themselves. The city partners with only the highest quality advertisers, with notable campaigns including coverage of the 2018 Winter Olympics, and promotions for “The Avengers: Infinity War” (which even directed passersby to their closest cinemas).

The kiosks provide a host of benefits to residents and visitors. For example, they display weather and transit information, PSAs, and suggestions for tourists. Kiosk content is tailored based on the time of day and the location: there might be more transit information during commuting hours, or photos of landmarks near a particular kiosk.

As of 2017, $ LinkNYC$  had already created over 150 local jobs. The city has plans to implement thousands more kiosks, and the program is expected to generate more than $500 million of revenue for the city over the next 11 years. What’s more, other cities are beginning to follow New York’s lead, and a Link network is already live in the UK.

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