Citizen Services
Filters
El Paso, TX reunites pets with owners via interactive map
The city’s Animal Services Department partnered with IT to launch an interactive map that plots lost & found pets.
El Paso, TX
United States
Detroit shifts the dial on digital inclusion
In our two-part series on digital inclusion, we talk to Detroit's first ever Director of Digital Inclusion, Joshua Edmonds, about the city's data-driven digital inclusion strategy and lessons learned.
Detroit, MI
United States
Innovators of New Zealand: 10 Ways Cities are Driving Change
Local authorities in New Zealand are embracing new ways to modernise their services, streamline their efforts and improve citizens’ lives. Here are 10 stand-out innovation projects across the country.
How local governments can help bridge the digital divide
Bridging the digital divide seems daunting, but there are many ways for local governments to help. Anthea Foyer, Sector Development Officer, Interactive Digital Media Office at Toronto, ON, breaks down some ways local governments can be more involved in supplying hardware and access to the internet in underserved parts of their communities.
6 tips for launching a successful innovation project
Aurora, IL’s former Chief Innovation Officer, Adrienne Holloway, Ph.D. shares advice on gaining stakeholder buy-in and setting yourself up for success with your next innovation project.
GIS mapping is the cure to data overload
Now more than ever, local governments see the need to harness data. The smart ones are putting this data to use through mapping and visualization tools to better understand it and engage with residents.
Citizen Engagement Part 4: accessible & inclusive engagement
Lancaster, PA partners with CitizenLab to boost inclusivity in engagement on city projects and more.
Lancaster, PA
United States
Citizen Engagement Part 2: One-click engagement on the go
Williamsburg, VA and Arlington, TX share their use cases with Citibot - an AI driven chatbot that enables community engagement via text message or web chat.
Williamsburg, VA
United States
Citizen Engagement 101: A Guide for Local Governments
This guide has been provided by Govlaunch in partnership with Granicus and shares industry insights around effective strategies for citizen engagement, inspired by the Govlaunch community and with support from Granicus - an industry leader in full suite citizen engagement.
San José pledges to close their digital divide
Led by Chief Innovation Officer Jordan Sun, the City of San José is making strides to close their digital divide not only through enabling access to the internet and device distribution, but through digital literacy training to ensure their community members are equipped to enter the digital world.
San Jose, CA
United States
Human centered design in digital transformation
The City of Unley’s Digital Transformation Lead, Alex Keay and Spatial and Business Intelligence Analyst, Stephen Yates talk about their “do more with less” approach to digital transformation and service delivery.
The City of Unley, SA
Australia
6 ways virtual reality is changing local government
From driving tourism to training first responders, augmented and virtual reality is revolutionizing how local governments engage with citizens and staff.