Fresno, California's FresGo app gives residents better access to services
With the City of Fresno's platform, residents can submit, track, and view nearby service requests through their smartphones as well as online.
Newsworthy
City of Fresno launches 'FresGO' app - ABC30 Fresno
The City of Fresno launched a new tool on Tuesday that allows citizens to connect with city hall with a tap of a finger.
City of Fresno launches 'FresGO' app - ABC30 Fresno
Download our FresGO Mobile App! (City of Fresno) — Nextdoor — Nextdoor
Be sure to download the City of Fresno’s free FresGO mobile app (if you haven’t already!) FresGO is a free, easy to use, real-time app for residents to report issues, track requests, provide comments, and learn about City services. With FresGO, you don’t need to know which department does what - service requests are automatically routed to the proper department. Our new mobile app will allow you to automatically report items, like graffiti, broken street lights & sprinklers, potholes, code violations, traffic signal problems and more. With FresGO, you can also upload pictures and use GPS to report the location; track the status of a request and receive a notification when the issue is resolved. Download FresGO for FREE! Apple App Store: https://itunes.apple.com/us/app/fresgo/id995062063?mt=8 Google Play: https://play.google.com/store/apps/details?id=com.publicstuff.fresno_ca&hl=en
Download our FresGO Mobile App! (City of Fresno) — Nextdoor — Nextdoor
City Of Fresno Rolls Out 'Fresgo' Mobile App
The City of Fresno has officially rolled out its complaint reporting app called ‘Fresgo’. The smartphone app lets people take pictures and report issues…
City Of Fresno Rolls Out 'Fresgo' Mobile App
Fresno Uses Mobile App to Reach and Engage the Community - Western City Magazine
The app facilitates a dialogue with Fresno’s diverse residents.
Fresno Uses Mobile App to Reach and Engage the Community - Western City Magazine
Highlights
Fresno launched CRM app, FresGO, in 2015 to streamline public nuisance reporting for citizens.
The app boosts citizen engagement and communication with local government, and provides city workers with improved insight to better allocate resources and improve services.
Citizens have made more than 300,000 service requests through the app since it launched.
Summary
Launched in 2015, the FresGO app provides Fresno citizens with a single, centralized location where they can easily report and track public nuisance complaints – including everything from potholes to graffiti to illegal fireworks.
Submitting issues through the app is a simple as pressing a button or snapping a photo. Once submitted, citizens can use the app to track the status of their requests, or sign up for automated update alerts.
FresGO has proven to be an excellent tool for improving service delivery and boosting citizen engagement. Residents can see what is going on in the city and give feedback on service levels, while city workers benefit from improved insight into issue trends and the ability to better distribute resources.
The app’s ease-of-use has been particularly important. In the past, many issues went unreported because manually submitting service requests was such a hassle. With FresGO, however, users can report issues in a matter of seconds. Citizens can also access FresGO through their browsers, making it straightforward to report issues from computers as well as smartphones.
Since FresGO was launched, the city has received over 300,000 service requests through the app; and often, city workers are able to respond the very same day. For instance, there have been more than 75,000 graffiti reports that have been handled within 24 hours. Feedback from citizens has been overwhelmingly positive, and the city has been able to improve its operations based on the new data.