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Marietta's citizen-centered sanitation app

The City of Marietta was awarded a 2019 Top 50 Smart City award for community engagement thanks to the work by their Sanitation and IT Departments, together with Recollect to deliver "Trash Talk" - a free app aimed at delivering easy access to information on collection days, while improving compliance with trash rules.

Citizen ServicesMobile AppSmart CitySanitation
MG

Marietta, GA

United States

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Newsworthy

Marietta, GA

Marietta Receives Community Engagement Smart 50 Award for TrashTalk Sanitation App

Marietta, GA

Marietta wins second international award

For the second consecutive year, Marietta is one of the top 50 cities in the world as determined by Smart Cities Connect, winning a Top 50 Smart City award in the community engagement category with the Marietta “Trash Talk” app.

ajc

City of Marietta releases new free Trash Talk app | News | mdjonline.com

The city of Marietta’s Sanitation and IT Departments have released a new citizen-friendly, free sanitation app called “Trash Talk,” to better aid residents with their trash and recycling needs.

MDJOnline.com

Highlights
  • The City of Marietta’s was awarded a 2019 Top 50 Smart City award for community engagement thanks to the "Trash Talk" app

  • Push notifications alert residents of changes to collection days or interruptions in service

  • These push notifications have significantly reduced resident phone calls and frustration

  • The app can be used to search recycling rules, improving resident sorting

  • By leveraging highly skilled employees and citizen feedback, the City has delivered back-to-back award winning apps

Summary

“Smart City” international recognition...again

It has been 2 years since Marietta, GA announced the release of the “Trash Talk” app - a citizen-centered sanitation app aimed at delivering easy access to information on collection days, while improving compliance with trash rules.
The City of Marietta’s was awarded a 2019 Top 50 Smart City award for community engagement thanks to the work by their Sanitation and IT Departments, together with Recollect to deliver the free app. This marks the second consecutive year the City of Marietta has been recognized for their innovative use of resources and technology (also a Top 50 Smart City award winner for smart mobility in 2018 for their development of the TravelSafely App).

Setting the bar for digital citizen service

The Trash Talk app can be downloaded by Marietta residents, and offers push notifications to alert residents of changes to collection days or interruptions in service due to weather, for instance. Search tools are available for easy access to information on disposal of questionable items (such as paint or motor oil) and even provides directions to the closest facility for disposal.
Questions on recycling can be answered using the Waste Wizard powered by Recollect. The app also lets residents schedule off cycle pickups and automatically applies the extra charge to their monthly bill, if applicable.
The app has decreased resident phone calls to the city employees with questions on days of service, complaints about lapse in service (perhaps due to scheduled city holiday they were not aware of), and inquiries about disposal of various items.
Text message or email push notifications ensure residents are informed of any changes to the schedule and residents can access the app at any time to view the schedule and obtain useful information about their city-run sanitation services and have proven much more effective than information posted on the City’s website or social media outlets.
We congratulate Marietta for their consistent efforts to promote better use of technology to deliver superior digital citizen services. The City’s focus on ways to make the City more accessible and available to address any issues that arise has paid off. By leveraging their highly skilled employees and citizen feedback, the City has delivered back-to-back award winning apps.

Check out the app 👉

Communication Manager for the city, Lindsey Wiles, introduced the Trash Talk app in a catchy announcement in 2017 and we at Govlaunch will do our part to spread the word!
So Marietta residents - if you’d like this FREE and easy way for you to be better prepared on the day of your trash service, visit your App Store and search for “Marietta Sanitation Trash Talk” on iOS or Google today!

Discussion

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LP

Lindsay Pica

Co-founder at Govlaunch

AUTHOR

Status

Complete

Products

RW

ReCollect Waste Wizard

Awards

Smart 50 Awards - Community Engagement

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