The city of New Orleans and the Orleans Parish Communication District have recently consolidated their 911 and 311 systems, leading to major increases in both efficiency and functionality.
The city government accomplished this task with a digital low-code application development platform improved with the help of Quick Base Inc. (formerly a division of Intuit). This program enables public officals, without technical skills, to digitize their daily tasks.
This consolidation was mainly designed to modernize the city's 311 system by integrating it with their 911 system which had previously undergone a similar process. Before this consolidation the city's 311 system was server-based and unable to provide the necessary flexibility that public officials required for responding to citizen requests.
Now the completely updated system automatically sends real-time alerts whenever the status of a citizen's request changes.