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New Orleans' 911/311 System Consolidation

By combining their 911 and 311 systems, the City increased their efficiency and functionality while reducing costs.

Engagement
Newsworthy
New Orleans Uses Tech to Consolidate 911 and 311 Systems
By embracing a digital low-code application development platform, the city has been able to combine 911 and 311 in a way that offers public servants more efficiency and citizens more functionality.
Govtech
Plan to merge N.O. 311 system with 911 wins key approval
The board that oversees New Orleans' 911 system is in favor of Mayor Latoya Cantrell’s plan to merge the city’s 311 call center with the 911 operations.
https://www.fox8live.com
Merger of New Orleans' 311 and 911 call systems takes effect
The merger between the two operations is expected to save the city funds.
https://www.fox8live.com
LaToya Cantrell will move 311 calls to 911; a dozen employees offered new positions | Local Politics | nola.com
New Orleans Mayor LaToya Cantrell’s plan to fold the city’s 311 hotline into the 911 call center will eliminate 12 positions, but those workers are being offered other city jobs
NOLA.com
Highlights
  • The city of New Orleans has consolidated their 911 and 311 systems.
  • Public officials, without technical skills, use the program to digitize their daily tasks.
  • The city government accomplished this task with a digital low-code application development platform improved with the help of Quick Base Inc.
  • Now the completely updated system automatically sends real-time alerts whenever the status of a citizen's request changes.
Project Summary
The city of New Orleans and the Orleans Parish Communication District have recently consolidated their 911 and 311 systems, leading to major increases in both efficiency and functionality.
The city government accomplished this task with a digital low-code application development platform improved with the help of Quick Base Inc. (formerly a division of Intuit). This program enables public officals, without technical skills, to digitize their daily tasks.
This consolidation was mainly designed to modernize the city's 311 system by integrating it with their 911 system which had previously undergone a similar process. Before this consolidation the city's 311 system was server-based and unable to provide the necessary flexibility that public officials required for responding to citizen requests.
Now the completely updated system automatically sends real-time alerts whenever the status of a citizen's request changes.
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Products
Quick Base Project Management, Quick Base CRM & Sales Management
Resources
New Orleans 311
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