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New Orleans' 911/311 System Consolidation

By combining their 911 and 311 systems, the City increased their efficiency and functionality while reducing costs.

311Emergency PreparednessCitizen Services
NO

New Orleans, LA

United States

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Newsworthy

New Orleans Uses Tech to Consolidate 911 and 311 Systems

By embracing a digital low-code application development platform, the city has been able to combine 911 and 311 in a way that offers public servants more efficiency and citizens more functionality.

Govtech

OPCD Celebrates The Successful Launch of 3-1-1 After Merger Is Complete – Orleans Parish Communication District

911nola

Merger of New Orleans' 311 and 911 call systems takes effect

The merger between the two operations is expected to save the city funds.

https://www.fox8live.com

Politics | News from The Advocate | theadvocate.com

Read the latest political news in Baton Rouge, East Baton Rouge Parish and the state of Louisiana from The Advocate.

The Advocate

Highlights
  • The city of New Orleans has consolidated their 911 and 311 systems.

  • Public officials, without technical skills, use the program to digitize their daily tasks.

  • The city government accomplished this task with a digital low-code application development platform improved with the help of Quick Base Inc.

  • Now the completely updated system automatically sends real-time alerts whenever the status of a citizen's request changes.

Summary

The city of New Orleans and the Orleans Parish Communication District have recently consolidated their 911 and 311 systems, leading to major increases in both efficiency and functionality.
The city government accomplished this task with a digital low-code application development platform improved with the help of Quick Base Inc. (formerly a division of Intuit). This program enables public officals, without technical skills, to digitize their daily tasks.
This consolidation was mainly designed to modernize the city's 311 system by integrating it with their 911 system which had previously undergone a similar process. Before this consolidation the city's 311 system was server-based and unable to provide the necessary flexibility that public officials required for responding to citizen requests.
Now the completely updated system automatically sends real-time alerts whenever the status of a citizen's request changes.

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Lindsay Pica

Co-founder at Govlaunch

AUTHOR

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Complete

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