Stories

Syracuse's Performance Dashboard

Syracuse empowers its citizens to hold local government accountable through a transparent performance dashboard.

Engagement
Newsworthy
Performance Management — Innovate Syracuse
We are excited to announce that the City of Syracuse is launching a new Performance Management Program. This is a program that allows the entire organization to create alignment and work together to achieve shared goals. We call these goals objectives and key results, and the Performance Management Program utilizes an agile approach to monitor our progress towards them.
Innovate Syracuse
City of Syracuse opens online performance tracking to public
The City of Syracuse is launching a new program Wednesday to keep the public informed of its new program to improve City services and accountability.
WSYR
Highlights
  • The City of Syracuse launched a new, public dashboard to communicate progress on key objectives.
  • Colour coding makes it easy to see how the city is progressing on each goal, while detailed metrics enable deep drill-down.
  • When city staff successfully meet their goals, the objectives get tougher – ensuring continuous improvement.
Project Summary
In September 2018, this City of Syracuse opened its performance management dashboard to the public. The dashboard provides detailed metrics on the city’s progress towards four key goals: fiscal sustainability, economic investment, constituent engagement, and service delivery.
The objective for the dashboard is to boost transparency and government accountability in the city. With colour coding, citizens can see at a glance how the city is performing; and then they can drill down into the numbers for each goal. The dashboard is updated daily and reviewed weekly to ensure the progress reports are as up-to-date as possible.
The city’s philosophy is continuous improvement. The dashboard is not designed to help Syracuse boast of its accomplishments; rather, when the city approaches its goals, it sets the bar even higher. The dashboard is on constant display on a screen outside the mayor’s office, acting as a persistent source of motivation for city staff.
The dashboard is also helping Syracuse make improved, data-driven decisions. The portal shows where the city needs to focus its efforts, and it opens up new opportunities for different departments to collaborate on shared goals.
Discussion
🚫You must be signed in as a Government user to join the discussion.
Complete
Resources
View Performance Dashboard
Related Stories
Live Translations for Government Meetings
Asheville is streaming live translations to allow hearing-impaired and non-English speakers to participate in local government meetings.
By combining their 911 and 311 systems, the City increased their efficiency and functionality while reducing costs.
Show more