In September 2018, this City of Syracuse opened its performance management dashboard to the public. The dashboard provides detailed metrics on the city’s progress towards four key goals: fiscal sustainability, economic investment, constituent engagement, and service delivery.
The objective for the dashboard is to boost transparency and government accountability in the city. With colour coding, citizens can see at a glance how the city is performing; and then they can drill down into the numbers for each goal. The dashboard is updated daily and reviewed weekly to ensure the progress reports are as up-to-date as possible.
The city’s philosophy is continuous improvement. The dashboard is not designed to help Syracuse boast of its accomplishments; rather, when the city approaches its goals, it sets the bar even higher. The dashboard is on constant display on a screen outside the mayor’s office, acting as a persistent source of motivation for city staff.
The dashboard is also helping Syracuse make improved, data-driven decisions. The portal shows where the city needs to focus its efforts, and it opens up new opportunities for different departments to collaborate on shared goals.