Benchmarking / Performance Management

Campbell River, BC evaluates city performance via scorecard

The annual City Scorecard measures and rates city operations across departments and programs in an illustrated, digestible format. This makes it easier for residents to understand and engage with city services.

CR

Campbell River, BC

Canada

Citizen Engagement Part 5: Surveys and benchmarking them

Eden Prairie, MN relies on Polco's technology bolstered by National Research Center (NRC) survey science team resources for increased survey engagement and benchmarking.

EP

Eden Prairie, MN

United States

5 Tips from the Startup Playbook for Local Government

Nadia Hansen, Chief Information Officer for Clark County, NV shares advice for local governments looking to create more agile, innovation-centric organizations, regardless of size.

CC

Clark County, NV

United States