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Montgomery County, MD built a mixed-use, environmentally-sustainable building to consolidate staff

Montgomery County built the Wheaton Headquarters to consolidate staff from multiple locations into one centralized building. The LEED Platinum-certified building contains a variety of sustainability features including geothermal heating, integral solar panels, green roof areas, etc. The 14-story building houses over 900 government employees across six county departments. The project was designed to encourage economic development, improve efficiency, and facilitate cooperation among agencies.

Citizen Services+5
MC

Montgomery County, MD

United States

Durham County Council, UK saves $310k annually moving services online

In Durham County, a previous initiative to move away from paper-based, in-person services had taken more than a year to implement. The result was a single new digital process. Staff turned to Granicus govService to make digital transformation happen for more than 90 services, quickly. The branded self-service portal offers residents the ability to access services themselves instead of relying on the telephone or in-person interactions, freeing up those call centers to focus on special cases.

Citizen Services+3
G

Granicus

DC

Durham County Council, GB

United Kingdom

Derry City & Strabane District Council, GB "Hidden Disabilities Sunflower Scheme" at the airport

Derry City & Strabane District Council introduced the "Hidden Disabilities Sunflower Scheme" at the City of Derry Airport. This customer service initiative provides sunflower lanyards to anyone who wants to subtly notify staff and other passengers that the may require extra time or assistance. The sunflower lanyards are particularly helpful for passengers with disabilities or impairments that are not visible to others.

Citizen Services+2
DC

Derry City & Strabane District Council, GB

United Kingdom

Sheffield City Council, GB offered residents free access to the popular Smoke Free mobile app

Sheffield City Council offered 200 residents free access to the popular Smoke Free mobile app to help the public quit smoking. The Council also provided participants with a 4-week structured quit plan including virtual one-to-one support from a stop smoking advisor. The Council designed this programme to protect public health particularly considering smokers are at a higher risk of serious complications from COVID-19.

Citizen Services+3
SC

Sheffield City Council, GB

United Kingdom

Regina, SK created mobile polling stations for voters with disabilities or limited mobility

The City of Regina created mobile polling stations for voters who are unable to make it to traditional polling stations due to a disability or limited mobility. Eligible residents and their caregivers can apply to have a representative come directly to their home to assist with voting. The application forms can be emailed, mailed, or faxed by election officials or they can be downloaded on the city's website.

Citizen Services+3
RS

Regina, SK

Canada

London Borough of Lambeth, GB partnered with Beam to support homeless residents seeking employment

London Borough of Lambeth partnered with Beam to support residents into employment and provide funding for job training, equipment, childcare, and travel costs. Participating residents are matched with a dedicated Beam caseworker who supports them on their journey into employment. Each participant's crowdfunding campaign is supported by approximately 200 people. Eligibility is limited to homeless residents currently seeking employment.

Citizen Services+4
LB

London Borough of Lambeth, GB

United Kingdom

Macomb County, MI assists senior residents with household repairs through Handy Helpers program

The county hired Handy Helpers staff with maintenance and construction experience. Any resident aged 60 years or older can request free repairs through the program. Repair teams are able to fix door locks, faucets, and electrical outlets. This program also provides pest control, painting, and carpet cleaning services. Macomb County developed Handy Helpers to fix minor issues that impact comfort and independence for seniors.

Citizen Services+1
MC

Macomb County, MI

United States

Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests

The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer

Citizen Services+4
G

Granicus

MC

Maricopa County, AZ

United States

County of Hawaii, HI Empowers Staff to Boost Website Performance

The County of Hawai'i’s website was outdated: its codebase was limited, it didn’t integrate well with modern applications, and it wasn’t compliant with ADA requirements. Departments had limited options for presenting the content they managed. “We were looking for a holistic solution that empowered each department and their end users to take ownership of their data and content and feel proud of their online presence,” said Jules Ung, Director of the Department of Information Technology.

Citizen Services+4
G

Granicus

HC

Hawaii County, HI

United States

Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

Staff were given less than a month’s notice that their public records management and citizen request management systems would no longer be supported by their previous vendor. Within three weeks, Samantha Radomski, Administrative and Web Content Specialist, was trained on Granicus govService and built the first two services: Public Records Request and ReportIt, which is a 311-type service where citizens can report a pothole, a downed tree, a lost animal, missed garbage collection, and more.

Citizen Services+5
G

Granicus

CC

Clay County, FL

United States

Corpus Christi, TX implemented digital services allowing readers to virtually select library books

The City of Corpus Christi Public Libraries has implemented digital services allowing readers to receive customized notifications, signup for a monthly newsletter, and virtually browse the entire catalog of available titles. Users can subscribe to receive notifications whenever new titles arrive and track publications by their favorite authors. Users can also access curbside services to check out library items through an automated phone system.

Citizen Services+1
CC

Corpus Christi, TX

United States

Fairfax County, VA offers 24-hour customer service to residents with Virtual Assistant

The Virtual Assistant provides answers to a broad spectrum of resident questions. Chatbot users find suggested topics common to local residents including voting, budgets, and COVID-19. The program also responds to keywords and questions with information, links, and contacts. Fairfax County's customer service and development teams regularly add new knowledge areas to the assistant. The AI-enabled assistant also learns how to improve future responses from past interactions.

Citizen Services+3
FC

Fairfax County, VA

United States

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