Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests
The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer
Maricopa County, AZ
United States
Eagle County, CO streamlines management of its web assets by shifting to Google Cloud platform
The switch to Google Cloud allows county departments to update web pages through existing spreadsheets. Staff members do not require new passwords or training to add timely information via the cloud-based platform. A three-month development process and a $4 cost for deployment helped Eagle County create more information-rich websites. The Google Cloud transition is particularly helpful when updating the Covid Concierge chatbot and the Transit Hub.
Eagle County, CO
United States
Lakewood, CO turns website support challenges into accessible digital resources with OpenCities
Lakewood faced a potential lack of support for its website due to its previous provider's CMS changes. The city worked with OpenCities to install a cloud-based platform easily edited by staffers. This new website automatically stays in compliance with the accessibility requirements set by the Americans with Disabilities Act (ADA). Lakewood's upgrade included the conversion of PDF documents into code that simplifies user interactions.
Lakewood, CO
United States
Far North District Council, NZ launched a suite of online transactions on its redesigned website
Far North District Council launched a suite of online transactions on its redesigned website optimised for mobile devices. The new user-friendly website completely transformed how residents request, receive, and pay for Council services. The suite of online transactions allow users to make property file requests, submit dog registrations, review pay rates, track maintenance requests, etc.
Far North District Council, NZ
New Zealand
Peterborough, ON centralizes child care applications with new waitlist website
The city worked with OneHSN to create a registry that serves all of a family's childcare research needs. Parents and guardians complete one application for all registered providers in Peterborough. This process improvement consolidates waitlists and eliminates redundant application materials. The website contains a map with provider capsules that explain available services, subsidies, and accommodations.
Peterborough, ON
Canada
Vincent, WA develops COVID-19 Portal with emphasis on accessibility and simplicity
Vincent worked with Market Creations on an information portal that simplifies resident searches for news, notices, and service changes during the outbreak. The COVID-19 portal uses images and simplified navigation to make vital information available to all users. Market Creations designed the portal to be incorporated into any website. Customized portals with foundational content are available to other Australian governments for $3,600 AUD per portal.
Vincent, WA
Australia
South Dublin County Council, IE prepares residents of housing growth with MyDoorStep portal
The MyDoorStep portal examines development plans and community assets for the county's six regions. Portal users find homes for sale, pricing trends, and zoning for towns within each region. The council also created a MyDoorStep consultation center for in-person evaluations of housing markets. South Dublin County Council established these tools as part of its effort to add 40,000 new homes.
South Dublin County Council, IE
Ireland
Limerick City and County Council, IE stimulates food industry growth with Limerick Food hub
Limerick Food was created by the council's Local Enterprise Office to support local producers and restaurants. A directory of Limerick-based businesses in the food industry fosters connections and partnerships. Limerick Food features a Supports section with local and national resources for the food industry. The Food Innovation section provides industry insights helpful to startups and new restaurants.
Limerick City and County Council, IE
Ireland
Salisbury, SA adds Webchat feature for quick responses to resident questions
Webchat allows Salisbury city website visitors to communicate directly with customer-facing personnel. The chat tool is available on all city pages via desktop, tablet, or mobile phone by clicking on the yellow chat bubble. Salisbury accepts messages via Webchat when customer service personnel are not available.
Salisbury, SA
Australia
Hallandale Beach, FL is utilizing a content management system to drive citizen engagement
Hallandale Beach is utilizing a content management system to drive citizen engagement. The CMS allows city staff to keep citizens up-to-date on news and information in a timely manner. The city was able to develop the CMS and website in less than three months.
Hallandale Beach, FL
United States
San Francisco, CA consolidated business registration, permit, and license forms in an online portal
The city launched a comprehensive tool that consolidates the complex documentation involved in business registration, permits, and licenses into a single user-friendly website. This project is accompanied by instructions designed for regular people making it even more accessible.
San Francisco, CA
United States
Newport, RI rebuilt its website to become user-friendly for residents
The city publicly unveiled the rebuild of their website designed to be much more user-oriented and easily navigated. The website is interactive and secure, allowing citizens to apply for licenses and permits, pay taxes, and obtain death and birth certificates.
Newport, RI
United States