Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests

65% of requests are handled without human intervention

The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer

Governments Involved

MC

Maricopa County, AZ

United States