Lewes and Eastbourne Council launch ICS.AI's AI assistant for residents

ELLIS offers 24/7 assistance and handovers to live chat

Built on the largest Public Sector language model in the UK, ELLIS covers over 1,000 council topics and has been trained on 12,000 resident questions. Conversations with this AI can be seamlessly handed over to agents in Microsoft Teams, making it user-friendly and intuitive. Thanks to ELLIS's 92% accuracy in answering questions, the team at Lewes and Eastbourne were already able to move 5 full-time contact agents away from live chat and achieve better resource management.

Citizen Services chat Artificial Intelligence (AI)Citizen Engagement Customer Support

ICS AI Ltd

Governments Involved

Eastbourne Borough Council, GB

United Kingdom

Lewes District Council, GB

United Kingdom

Products

SMART Chat

World’s first local government conversational AI assistant with human parity performance. From Enterprise Awards 2022 Public Sector Nominee.

SMART LiveChat

The world's first live chat via MS Teams connecting users with your customer service reps, enhanced by always-on human parity AI assistant.