Big Bear Lake, CA Digitizes Rental Property Certification with GovPilot
Officials Switched from paper to a fully digital process
With a population of 5,200 and more than 2,600 vacation rental properties, the City of Big Bear, California has traditionally been a picturesque vacation destination with peak activity during the winter and summer months. But a year round influx of renters during COVID overburdened municipal staff who relied on a paper process for rental certifications and renewals. They turned to GovPilot to implement a fully digital process, and eliminated paper, saving 24 days worth of man-hour time!
Governments Involved
Vendors
Project Succeeded
"There is a night and day difference with GovPilot. It has more than paid for itself through Report-a-Concern and the easy collection of fines and citations.” - Lawrence Vaupel, Director of Tourism Management 24 Days Saved - Processing paper renewals took 15 minutes per paper application. Multiplied by 2,300 properties is 24 days worth of time saved with GovPilot! $300,000 Gained - GovPilot’s Report-a-Concern, has enabled the municipality to raise $300,000 per year through rental property citations and fines. Instant Reporting - With GovPilot monthly reports of constituent concerns and registrations can be pulled instantly and posted to the municipal website. Eliminated Paper - The municipality has eliminated paper rental property applications and renewals, and uses a fully digital process including notifications and payments.
More from GovPilot
Related Projects
🚫 To join the discussion, sign up. It's free!