Albuquerque, NM integrated Amazon Alexa into its 311 service for non-emergency requests

Albuquerque, NM Amazon Alexa non-emergency 311 service

Complete

The city of Albuquerque became the first in the United States to integrate Amazon Alexa into its 311 service to expedite non-emergency requests and answer frequently asked questions. Residents can contact the city’s 311 system using their Alexa-enabled device to report abandoned vehicles, graffiti, missed trash pickup, etc. Users can also ask questions including the address, telephone number, hours of operation, and admission fee information for city-owned facilities.

Citizen Services 311 Communications chat

Albuquerque, NM

Municipality in New Mexico

United States

Products

Amazon Alexa

Alexa is Amazon’s cloud-based voice service available on tens of millions of devices from Amazon and third-party device manufacturers.

Vendors

Amazon

Amazon is an international e-commerce website for consumers, sellers, and content creators.

Links

Alexa Information — City of Albuquerque

Learn about the new Albuquerque 311 Skill for Amazon Alexa.

311 Information — City of Albuquerque

Newsworthy

City receives award for 311 Alexa service » Albuquerque Journal

ALBUQUERQUE, N.M. — Smart speaker service allows users to ask questions about city-owned facilities

City: Access to Amazon Alexa 311 data is limited » Albuquerque Journal

ALBUQUERQUE, N.M. — Officials say digital assistant collects only information it needs for inquiries

Project Succeeded

The city of Albuquerque won the prestigious national innovation Markie Award "Thinker Award for Best Innovation in customer experience (CX) for Service” for becoming the first city in the country to use Amazon Alexa to expand access to its 311 system.

Albuquerque, NM integrated Amazon Alexa into its 311 service for non-emergency requests

Albuquerque, NM Amazon Alexa non-emergency 311 service

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