Albuquerque, NM integrated Amazon Alexa into its 311 service for non-emergency requests
Albuquerque, NM Amazon Alexa non-emergency 311 service
The city of Albuquerque became the first in the United States to integrate Amazon Alexa into its 311 service to expedite non-emergency requests and answer frequently asked questions. Residents can contact the city’s 311 system using their Alexa-enabled device to report abandoned vehicles, graffiti, missed trash pickup, etc. Users can also ask questions including the address, telephone number, hours of operation, and admission fee information for city-owned facilities.
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Newsworthy
City receives award for 311 Alexa service » Albuquerque Journal
ALBUQUERQUE, N.M. — Smart speaker service allows users to ask questions about city-owned facilities
City: Access to Amazon Alexa 311 data is limited » Albuquerque Journal
ALBUQUERQUE, N.M. — Officials say digital assistant collects only information it needs for inquiries
Project Succeeded
The city of Albuquerque won the prestigious national innovation Markie Award "Thinker Award for Best Innovation in customer experience (CX) for Service” for becoming the first city in the country to use Amazon Alexa to expand access to its 311 system.
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