Charleston, SC fosters culture of process improvement through BRIDGE Academy training

Charleston, SC BRIDGE Academy Culture Process Improvement

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The city's Process Improvement Team and Raftelis developed a curriculum for the Building Resilient Innovative Data-driven Government Employees (BRIDGE) Academy. An initial cohort of 15 city employees learned how to apply data along with LEAN and Six Sigma techniques to their everyday work. After three cohorts, consultants were replaced by BRIDGE graduates as instructors. This program advances Charleston's efforts at rapid process improvement throughout city departments.

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