Devonport, TAS

Devonport, TAS relies on staff input and development skills during creation of Rose the Chatbot

Rose the Chatbot was built with $1,500 AUD in council funds and a year of internal development and testing. The bot's name was selected during an all-staff survey of potential names. Residents and visitors looking for quick answers to questions about Devonport engage in conversations with Rose. The AI-powered chatbot sifts through the council's website and documents for answers. Staff members turn unanswered questions and user comments into new features for Rose.

DT

Devonport, TAS

Australia

Devonport, TAS weathers service challenges during COVID-19 with digital transformation projects

A three-year transformation initiative focused on streamlining the council's internal and external processes. Devonport adopted cloud customer service and records management tools not disrupted by office closures. Online appointment systems for plumbing inspections and building permits expanded to virtual visits that advanced local development. The development of seven new websites, 90 external e-forms, and 40 internal e-forms made council services more accessible.

DT

Devonport, TAS

Australia