Devonport, TAS weathers service challenges during COVID-19 with digital transformation projects
Devonport, TAS Digital Transformation Projects Service
A three-year transformation initiative focused on streamlining the council's internal and external processes. Devonport adopted cloud customer service and records management tools not disrupted by office closures. Online appointment systems for plumbing inspections and building permits expanded to virtual visits that advanced local development. The development of seven new websites, 90 external e-forms, and 40 internal e-forms made council services more accessible.
Newsworthy
Award highlights Devonport as digital leader
Devonport City Council has been recognised for its ongoing focus on improving operational efficiencies and service delivery through its digital transformation program, winning a major award at yesterday’s Tasmanian Local Government Professionals Awards.
Devonport City Council leads the way with digital transformation | The Advocate | Burnie, TAS
Digital transformation came before pandemic.
Project Succeeded
The City of Devonport received the 2021 Innovative Management Initiative Award from Local Government Association Tasmania.
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