Devonport, TAS relies on staff input and development skills during creation of Rose the Chatbot

Devonport, TAS Rose the Chatbot Staff Input Skills

Complete

Rose the Chatbot was built with $1,500 AUD in council funds and a year of internal development and testing. The bot's name was selected during an all-staff survey of potential names. Residents and visitors looking for quick answers to questions about Devonport engage in conversations with Rose. The AI-powered chatbot sifts through the council's website and documents for answers. Staff members turn unanswered questions and user comments into new features for Rose.

chat Bots Artificial Intelligence (AI)Customer Support

Devonport, TAS

City in Tasmania

Australia

Newsworthy

Council launches Rose the chatbot | Devonport City Council

Devonport City Council today became one of the first local governments in Australia to introduce a chatbot. General Manager Matthew Atkins said a chatbot is an artificial intelligence (AI) application that can imitate a real conversation with a user. They appear as an avatar and engage with customers in a manner similar to normal human […]

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