Devonport, TAS weathers service challenges during COVID-19 with digital transformation projects

Devonport, TAS Digital Transformation Projects Service

In Progress

A three-year transformation initiative focused on streamlining the council's internal and external processes. Devonport adopted cloud customer service and records management tools not disrupted by office closures. Online appointment systems for plumbing inspections and building permits expanded to virtual visits that advanced local development. The development of seven new websites, 90 external e-forms, and 40 internal e-forms made council services more accessible.

Asset Management Automation Cloud Computing Website Customer Support

Devonport, TAS

City in Tasmania

Australia

Newsworthy

Award highlights Devonport as digital leader

Devonport City Council has been recognised for its ongoing focus on improving operational efficiencies and service delivery through its digital transformation program, winning a major award at yesterday’s Tasmanian Local Government Professionals Awards.

Devonport City Council leads the way with digital transformation | The Advocate | Burnie, TAS

Digital transformation came before pandemic.

Project Succeeded

The City of Devonport received the 2021 Innovative Management Initiative Award from Local Government Association Tasmania.

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Devonport, TAS weathers service challenges during COVID-19 with digital transformation projects

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